Electro-peds Ltd. is committed to providing our customers with high-quality products and excellent customer service. We want you to be completely satisfied with your purchase from www.electric-mopeds.com. If for any reason, you are not satisfied with your purchase, we offer a 60-day return policy. Please read below for our return policy details.
To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. If your item is not in the same condition, we may not be able to process your return. Please ensure the item is returned in its original packaging to avoid any damage in transit.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right. You must contact us within 24 hours of receiving the order if there are any damages or issues.
To start a return:
You can contact us at firstname.lastname@example.org to initiate a return request. If your return is accepted, we’ll arrange for the collection of your return on a suitable date. You can always contact us for any return question at email@example.com.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please note the following:
- The customer is responsible for any return shipping fees, except in cases where the item received is defective, damaged or incorrect.
- Any items returned must be in the original packaging with all original accessories, manuals, and other materials that came with the product.
- Returns must be initiated within 60 days of purchase.
- Refunds will only be made to the original payment method.
- Refunds may take up to 14 days to process after we receive the returned item.
Thank you for choosing www.electric-mopeds.com for your purchase. If you have any questions about our return policy, please contact us at firstname.lastname@example.org.